Privacy Policy

Last Updated: August 14, 2025

1. Introduction

Text Message Zone (“we”, “us”, “our”) is committed to protecting the privacy of individuals (“you”, “your”) whose data we collect or process while delivering our messaging services. We recognize our obligations under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), telecommunication rules (TCCCPR, DLT), and international best practices.

2. Scope

This policy applies to data from our Customers (businesses), End-Users (message recipients), and website visitors. We act as a Data Fiduciary for our direct customer data and a Data Processor on behalf of our Customers for End-User data.

3. Data We Collect

  • Customer Data: Business info, contact persons, payment data, KYC documents, account logs.
  • End-User Data: Phone numbers, message metadata, voice recordings, consent status.
  • Website Data: IP addresses, browser data, cookies, form submissions.

4. Purpose of Processing

We process data to provide our services, manage accounts, comply with laws (DLT, TRAI), offer support, secure our platform, prevent fraud, and communicate updates.

5. Data Disclosure

We may share data with telecom operators, cloud providers, and legal authorities as required. We never sell personal data.

6. Security Measures

We implement data encryption, role-based access control, network safeguards, and incident response protocols to protect your data.

7. Your Rights

Under the DPDP Act, you have rights including access, correction, erasure, and grievance redressal. To exercise these rights, please contact our Grievance Officer.

8. Children’s Privacy

We do not knowingly collect data from minors under 18. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy periodically. We will notify our Customers of significant changes via email or platform announcements.

10. Contact & Grievance Officer

For any privacy-related questions or grievances, please contact us at: privacy@textmsgzone.com

  • To comply with legal obligations and respond to lawful requests.

    • 5. Data Sharing & Disclosure

    We may share personal data with:

    We do not sell personal data to third parties.

    6. Data Security

    We implement robust security measures including encryption, access controls, network security, and incident response protocols to protect personal data.

    7. Your Rights

    You have rights under the DPDP Act including access, correction, erasure, and grievance redressal. To exercise these rights, please contact our Grievance Officer at